退款政策

Terms

Our policy lasts 30 days after you have received the products. After this period, unfortunately, we can’t offer you a refund or exchange.
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Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

- Must be unused and in the original condition in which you received it.

- Must be in the original packaging.

To complete your return, please provide a receipt or proof of purchase. Do not return items to the manufacturer.
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How to Submit a Return Request

To submit your return request, please go to the following link: Return Request Page.
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Refunds

Once your return is received and inspected, we will notify you via email regarding the status of your refund. If approved, a credit will be processed automatically to your credit card or original payment method within a set number of days.

Exchanges/ Partial Refund

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us at sales@nanamall.com.

Return Shipping Costs

Shipping costs will be covered by us if the product was sent incorrectly. However, if you are returning an item for any other reason, such as a change of mind, you will be responsible for covering the return shipping costs. In such cases, shipping costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted from it.
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Late or Missing Refunds

If you haven't received your refund yet:

- Check your bank account again.

- Contact your credit card company; it may take some time before your refund is officially posted.

- Check with your bank, as there may be some processing time before a refund appears.

If all these steps have been taken and you still haven’t received your refund, please reach out to us at sales@nanamall.com.