COVID-19 Shipping Announcement

Due to the ongoing Global Health Crisis, the shipping is expected to delays related to escalating circumstances surrounding oversea shipping issues.

We are closely monitoring the situation and working on maintaining the most reliable delivery option in each country (Malaysia, Singapore, Indonesia, and Thailand) which is subjected to cause an issue to our website www.nanamall.com only.

We will continue normal delivery on every available product on our website by Hong Kong Post E-Express service. Please be informed with the following guidelines for your own benefits.

- The maximum weight for every single order is restricted to less than or equal to 2KG.

- In some countries, customers may experience local taxes surcharge (if there is any) depending on your local tax regulations. The local import taxes is responsible by customers.

- Customers are expected to experience 1-2 weeks delay in shipping times.

If you have any questions regarding the products, shipping costs, import taxes, or weight. Please feel free to send us messages on Facebook or send us an email at sales@nanamall.com. Our customer support team will get back to you as soon as we can.

Thank you for the trust you have placed in us! We will keep our promise to deliver the best experiences and values that you deserve.

 

Stay Safe!

Nana Mall Team

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